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Patanjali FAQ

Ans.1
Patanjali Ayurved Limited was established in 2006 with a thought of rural and urban development. The company is not merely an organization but a thought of creating a healthy society through Yog and Ayurved.
Ans.2
Acharya Balkrishna is the Chairman of Patanjali Ayurved Limited and Mr Sh Rambharat is the Sr. Vice President of Patanjali Ayurved Limited.
Ans.3
It is easy to update your www.patanjaliayurved.net account and view your orders any time through 'My Account'. 'My Account' allows you complete control over your transactions on www.patanjaliayurved.net Manage/edit your personal data like address, phone numbers, email ids Change your password Track the status of your orders .
Ans.4

Each email address and contact phone number can only be associated with patanjaliayurved.net . 
But cannot with the same email.

Ans.5

You can pay for your order on patanjaliayurved.net using the following modes of payment:

Credit and debit cards (VISA / Master card) 
Paytm Wallet.
Cash on delivery (COD).
Net banking. (Payment gateway partners – Bill Desk/ Payubiz).

Ans.6

Yes it is absolutely safe to use your card on patanjaliayurved.net. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer.

Ans.7

All the taxes are included in the MRP of products (which are shown in order invoices). There are no additional taxes added by patanjaliayurved.net to your order. The prices you see on our product pages are the prices you pay.

We made free shipping on orders of Rs.500/or more. For COD method customer will be charged additional Rs.30/as COD charges which will be mentioned in the invoice. Free COD option is available on order of Rs.1000/or more.


Ans.8

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

Ans.9

You can check the status by following below mentioned steps:-
1. Login with your account.
2. Click on Dashboard on top of the page at right side on user name.
3. Click on My Orders at left side below the "My Account" menu.
4.Click on Action Button next to orders details.

Ans.10

We'll send you an email and SMS when we confirm your order.You can also check the order status on
your account dashboard by login on patanjaliayurved.net. 

Ans.11

Once your item is dispatched, you will receive an email stating that your order has been dispatched with tracking details. Email contains your order ID number and the shipping method, AWB no. with tracking link. Keep tracking it by clicking on 'Action Button' in 'My Orders'. Click the 'Track Now' button  to see where your orders are! (all orders will be dispatched from our company premises in Haridwar, Uttarkhand only.) Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. [Mode of Transport : Surface]

Ans.12

We use a network of trustworthy partners based on their speed and delivery to you.
Courier partners – 

A. BLUE DART
B. OVERNITE EXPRESS
C. DOTZOT/DTDC
D. INDIAN POST
E. FIRST FLIGHT COURIER

Ans.13

If you feel that your package was opened/tampered, please don't accept the delivery. Please raise the cancel request on the'Ticket Panel' in 'My Account' on you dashboard. We will confirm your cancellation request (ticket) via email/phone call and may process the refund of order amount or resend order as per your wish/convenience.

Ans.14

For prepaid orders, it will be initiated immediately to card/bank account. Your bank will take a maximum of 4 business days to credit this amount. We will also keep you updated on email and SMS.

Ans.15

If you cancel the order before shipping, we would start the refund almost immediately. In case you cancel the order after shipment, it might take up to 6 days to initiate the refund.

Ans.16 You may cancel your order by clicking on  cancel button  available under customers order details in "My Account "menu with providing appropriate reason for canceling order.

Ans.17
You may return your order at the time of delivery and generate the ticket for refund or it will automatically refunded  once we receive your returned order/consignment. 
Order can not be returned or cancelled after accepting the delivery of order.
Ans.18

VISION

Keeping Nationalism, Ayurved and Yog as our pillars, we are committed to create a healthier society and country.

To raise the pride and glory of the world, we are geared up to serve people by bringing the blessings of nature into their lives.

With sheer dedication, scientific approach, astute planning and realism, we are poised to write a new success story for the world.

MISSION

Making India an ideal place for the growth and development of Ayurveda and a prototype for the rest of the world.