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Grievance Redressal Policy

Patanjali Ayurved Limited has granted the right to Fit India Organic Private Limited (hereinafter referred to as “FIOPL”/ “We”/”Us”) with respect to entertain all the matters of Grievances reported by the customer. “FIOPL” endeavours to resolve all grievances to the satisfaction of the customers. “FIOPL” has a well defined process for receiving and registering grievances via helpline number/email/social media platform. We encourage our customers to report to us any grievances and issues that they face regarding products or services.
           For any query/complaint/feedback/suggestions and request apart from product’s quality, you may write us on the below mentioned channels:-
              (i) E-mail:- customercare@orderme.co.in*
              (ii) Helpline No.:- 18601800180**
           For any query/complaint/feedback/suggestions and request for quality of the product, you may write us on the below mentioned channels:-
              (i) E-mail:- feedback@patanjaliayurved.org*
              (ii) Helpline No.:- 18001804108**
Note:- For any complaint post-delivery of your orders, you may report to us within 48 hours from the date of delivery else we shall not entertain any complaints after the defined timeline.
Working hours for Customer services for issues other than quality of the product :- Monday to Saturday, From 7 A.M. to 8 P.M. except national Holidays or a day as declared holiday by us.
Working hours for Customer services for issues related to quality of the product :- Monday to Saturday, From 9 A.M. to 5:30 P.M. except national Holidays or a day as declared holiday by us.

* The response time line for any query/complaint/feedback/suggestions and request received on aforesaid email, will be acknowledged immediately and you will be received a ticket reference no. against your valuable query/complaint/feedback/suggestions and request.
** The response time line for any query/complaint/feedback/suggestions and request received on aforesaid helpline no. (chargeable as per telecom regulatory of India )will be acknowledged immediately and you will be received a ticket reference no. against your valuable query/complaint/feedback/suggestions and request.

Resolution Time line:- 7 working days from the date of getting any query/complaint/feedback/suggestions and request from customers. Closed complaints will not be entertained by us which relates to the period older than last three months.

Profanity Policy

“FIOPL” prohibits the use of language that is racist, hateful, sexual or obscene nature in a public area while communicating with our customer care team.